In most cases, orders transacted on the Gear Collector website are drop-shipped by the builders and manufacturers.  This means that we send a purchase order to the builder(s) for the the product(s) that you purchase on the Gear Collector website, and the builders will then package and ship your order from their workshops or warehouses.  This is especially true for any kind of custom order for a guitar or amplifier, but we have similar relationships with many of our pedals and accessories manufacturers as well.

Each of our participating builders is unique with his or her own way of building products and operating his or her business or workshop.  With this said, each builder maintains his or her product fulfillment processes and policies for shipping, warranties and returns.

In addition, custom orders have certain terms and conditions and should be reviewed prior to making deposits for custom orders.

INTERNATIONAL ORDERS—IMPORTANT

We can take orders from our international customers, however, shipping prices and methods can vary greatly from product to product and builder to builder.  With that, shipping prices reflected on the website may not be accurate.  As a result, international customers will be contacted prior to charging their credit cards so that we (and you) can verify and approve shipping charges that will be quoted to you either verbally or through email.  We are sorry for the inconvenience, and we hope to resolve this soon.

Please review the policies for each of the builders below:

Banning Guitars

From Jason Banning:
Because I have chosen to remain such a small family run shop, despite the growing demand for my instruments, the waiting time for a custom order build can take anywhere from up to six months to even a year depending on the type of build. Please contact us prior to ordering if this is going to be a problem and inquire about current lead times. Every guitar I build is a custom guitar catered to the individual.

Your order is a CONTRACT for work. I do not guarantee a delivery time, I can only give you a close guesstimate on delivery time, the work changes daily and time predictions are difficult. Despite my best efforts to stay ahead, your order can go later or even sooner than expected. The key is patience. I am one man playing many roles to make this business run, I do not give refunds on custom orders because they are CUSTOM, nor may you cancel your custom order for refund- your payment is acceptance of a binding contract to have your work done as stated.

Guarantee / Warranty
I guarantee my guitars for one year against defect in material and workmanship. This guarantee does not cover normal wear of frets, hardware plating, damage resulting from misuse or accidents, nor does it cover natural cracking of wood and finish due to changes in temperature or humidity.

If there is a problem with one of my guitars I will either fix it for free or replace it as I see fit. Buyer is responsible for shipping charges.

Shipping
Banning Guitars ships to the Continental U.S. for a flat rate of $65 and internationally for a flat rate of $135.  Products cannot be shipped to P.O. boxes.

Benson Amplifiers

Shipping

Items will be drop-shipped by Benson Amps via FedEx, and you will be invoiced for shipping and any remaining balances once the product is boxed and ready-to-ship.  Shipping via FedEx is $80.00 for a Monarch head and cab to the continental U.S., $50 for a Monarch combo or Gnostic head.  Shipping includes full insurance, and a customer signature will be required upon delivery.  Benson Amps does not add to the standard FedEx charges.  Benson Amps will not ship via UPS.  International orders will be shipped via USPS.

Warranty

As of April 2nd, 2015, Benson Amps offers a 2 year warranty excluding tubes, damage from tube failure and abuse/modification.  It is the customer’s responsibility to pay to ship the product to Benson Amps, and if it determined the warranty doesn’t apply for the above reasons, customer is also responsible for the return shipping.  If the product is a warranty repair then Benson Amps will cover the return shipping.  Any amps ordered before April 2nd, 2015 are grandfathered into the limited lifetime warranty previously offered by the company.  Why?  Simple.  Chris doesn’t want people bringing him their amps to fix when he’s 70.

Heavy Digital Audio

Heavy Digital Audio (HDA) warrants that their products will be free of defects in workmanship and materials for a period of one year from the original purchase date.  If the product is determined to have a failure of workmanship or material within the warranty period, HDA will cover the labor costs to repair or replace the unit.  HDA may, at its sole discretion, require a copy of the original sales receipt as proof of purchase.  Final determination of warranty status is solely at the discretion of HDA and will require inspection of the unit in question before final warranty status can be determined.

Technical Support for HDA products is provided at no charge for a period of two years from the original purchase date.

HDA provides no warranty for any software and will not provide technical support for third party software without a charge.

Physical damage, misuse or unauthorized modification by anyone other than a Heavy Digital Audio authorized technician or will void your warranty. This includes impacts, fluids, fire, natural disasters; attachments or peripherals, improper use or storage, environment, installation or electrical supply; improper maintenance; installation of unauthorized software, any other misuse, abuse, or mishandling.

The DAW should always be connected to a properly grounded AC wall outlet. Damages due to fluctuations in line voltage, voltage spikes, incorrect voltage, and incorrect wiring will not be covered.

HDA reserves the right to update any product returned for repair and to change or improve the design of the product at any time without notice.

HDA reserves the right to use reconditioned parts and assemblies as warranty replacements for authorized repairs.

HDA is not responsible for any data that is lost or corrupt or damaged removable parts.  HDA in no way guarantees that returned products will have any data from the unit returned (in other words, please make sure to BACK UP YOUR DATA!!!!).

The hardware sub-components of the products may have additional warranties available through the manufacturer. Details of such coverage are available through the manufacturer. If we determine a part inside the unit is defective, we will either replace it for you, or assist you in obtaining an advance RMA from the manufacturer if needed.

The owner is responsible for all shipping charges to Heavy Digital Audio for any warranty service.  Heavy Digital Audio will cover the cost of return shipment back to the owner.  Heavy Digital Audio shall not be held responsible or liable for improper packing of items shipped to us from the owner.  Any damages incurred in shipment to HDA for warranty repair/replacement will be the sole responsibility of the shipping party (owner).  It is important that any product returned in a road case also be boxed in addition to the rack (UPS/Federal Express, etc. will not cover damage to the road case if it is the shipping container).

Some parts that do not qualify for shipping the system back to us are but not limited to: Memory, secondary hard drives, power supplies and optical drives.

This is your only warranty and is not transferable to subsequent owners.  The warranty provided by HDA is solely to the original owner.

HDA shall in no event be liable for any special, incidental or consequential damages suffered by the purchaser or any third party, including without limitation, damages for los of profits or business, or damages resulting from the use or performance of the product.  HDA shall not be liable for any expenses, claims or suits arising out of or relating to the above.  HDA’s entire liability for any defective product shall in no event exceed the actual purchase price paid for the defective product.

J Design Custom Cabinets

Warranty, Shipping and Return Policies

1-Year Limited Warranty
J Design warrants its speaker cabinets to be free from any workmanship defects for a period of 1 year from the date of purchase when purchased direct or from an authorized J Design dealer. This warranty does not cover normal wear and tear that is associated with the use or design of this product beyond its intended purpose and design. This warranty is non-transferable.

Except to the extent precluded by state law, J Design specifically excludes from this warranty any responsibility for consequential or special damages.

Speakers are not covered under this warranty.

While J Design makes every effort possible to make a superior wood product, normal wear and tear associated with wood products due to the materials inherent characteristics are not covered. These include damage from impact, damage from moisture and humidity related concerns, as well as any other environmental issue that is beyond the manufacturer’s ability to control. This warranty does not include any item that has been modified or repaired by an unauthorized person. All claims must be made first through authorized dealer or if purchased directly then claims can be made directly to J Design. All cabinets must have their original serial number (invoice#) and logo in place and unaltered. Owner is to pay shipping charges for repair returns.

J Design makes no other warranties written or implied with respect to its product, service, or design for other than covered in the duration of this warranty. This warranty affords you specific legal rights, which vary from state to state.

Shipping
Continental USA Shipping costs will be listed on all items at check-out.  Wood Shop/Cabinet orders will be shipped FedEx Ground/Home Delivery or USPS Priority Mail unless specified otherwise.

Returns
We want you to be completely happy with your purchase from J Design. If you are not satisfied you may return an item for a refund of the purchase price (minus a 15% restocking fee), an in-house credit, or exchange for another product. Please note, all returns and exchanges must be within 30 days of the date of invoice, must be in the complete and original packaging with all accessories, show no signs of wear or use and include a Return Authorization number on the outside of the shipping box. Special Orders, Custom Woodshop items, discontinued products and installed speakers are not returnable.

All returns/replacements require a Return Authorization number (RA). To request an RA, please contact us by email or phone. (jeff@jdesigncabs.com) or 530-680-5278. Please include your order number, date of purchase and email address when contacting us via email for returns.

Jodi Head Guitar Wear

Shipping

International orders may only be shipped as International Express only.

All straps are top of the line hand stitched. Please note, all Jodi Head Guitar Straps are made to order in their shop in New York City. Please allow 7-14 days for your order to be processed. Thanks for your support!

Lollygagger FX

Lead Time:

  • 4 to 5 week lead time for standard pedals
  • 4 to 5 week lead time for any special pedals – Custom pedals to be quoted

The thing to keep in mind is that the Canaglia is a completely hand built pedal from start to finish. In addition, the manufacturing process for each Canaglia pedal housing can vary due to the nature of various species and types of wood. As a result, we can’t always guarantee on-the-shelf materials or wood unless there is a consistent need for a specific model.

Payments:
50% due upon receipt of order and 50% due at time of shipment.

Warranty
Warranty is a lifetime warranty to original purchaser.

The Rock Slide

Shipping/Returns

We ship Rock Slides via USPS first class mail Mon-Fri within 48 hours of receiving the order. USA shipments take between 3-7 days. International shipments can take as long as 30 days depending on your countries customs department and local post office delivery time.

USA
We accept returns post marked within 30 of delivery confirmation. We can give money back minus original shipping cost or we can exchange for a different size/product of equal value. Buyer covers return shipping, we cover shipping costs to send the new slide.

International
We accept returns post marked within 30 of delivery confirmation. We can give money back minus original shipping cost or we can exchange for a different size/product of equal value. Buyer covers return shipping plus shipping costs to send the new slide.

Where To Send
Send returns to the address listed at http://www.therockslide.com/contact-us/ Attn: RETURN. Include original packing slip or printed email receipt. Specify whether you want a refund or the product you want in exchange.

Scero Guitars

Shipping

All custom order guitars are shipped within 48 hours of final payment and approval from customer. You will receive tracking info immediately after shipment.  Shipping prices will be calculated after guitar is completed.

All In Stock guitars are shipped within 48 hours of receiving payment. You will receive tracking info immediately after shipment.

Warranty

All custom order and in stock guitars come with a Limited Lifetime Warranty to the original purchaser. This warranty will cover any manufacture defects. Items not covered will be pertaining to normal wear and tear of the guitar from normal use. Owner will cover shipping both ways, and any repairs needed or parts needed, will be covered by Scero Guitars.

Returns

All customer order guitars are non-refundable and non-returnable. We strive to make sure your custom built guitar is 100% perfect for you, and if anything is not, or needs to be tweaked to make it more to your liking, we are more than happy to oblige.

All in stock guitars have a 3-day trial period. The 3 day trial period starts the day your guitar is delivered. If we can’t tweak the guitar to make it more to your liking, we will gladly refund your $, minus a 15% restocking fee. Customer will pay return shipping charges to return the guitar back to Scero Guitars.

West Coast Pedal Board

Limited Warranty
West Coast Pedal Board warrants all pedal boards and pedal board cases sold for ONE (1) year after date of purchase against defects in workmanship or materials under normal use conditions; unless otherwise stated. Any product or part, which will be determined by West Coast Pedal Board to be defective in workmanship or material will be returned to West Coast Pedal Board, shipping cost prepaid by customer, will be, as the exclusive remedy, repaired or replaced, at West Coast Pedal Board’s option. All other third party and/or electronic components will follow the particular manufacture guidelines for warranty. You can call or email us, or contact that manufacturer via phone or WWW for the details.

Warranty Disclaimer
No warranty or affirmation of fact, express or implied, other than as set forth in the limited liability warranty statement above is made or authorized by West Coast Pedal Board. West Coast Pedal Board disclaims any liability for product defect claims that are due to product misuse, improper product selection, or misapplication. Any product description does not express or imply a warranty that the products are merchantable or fit for a particular purpose.

Limitation of Liability
Any liability for consequential and incidental damages is expressly disclaimed. West Coast Pedal Board’s liability in all events is limited to, and shall not exceed, the purchase price paid, NOT including freight or third party products.

Product Inspection
Customer shall notify West Coast Pedal Board within SEVEN (7) days or receipt of products regarding errors or omission in shipping, including but not limited to shortages in quantity, damaged goods and unacceptable substitution of goods. Upon the expiration of the SEVEN (7) day period, the products shall be deemed accepted by the customer.

Freight Policy
Customer shall pay all freight charges, unless otherwise stated.

Care Instructions
Consider your board/case an additional instrument, as such; it requires the handling and care of an instrument. The tolex material can be cleaned using a soapy water solution. Non-shellaced Tweed can also be cleaned the same way. Depending on the style and options you chose, there are several things to note. First, if you have issues with any of the electrical components, please call in for some basic troubleshooting, or consult your local electronic or guitar repair shop to diagnose and repair. Do not attempt to fix electrical problems: damage, serious injury or death could result. The Super Loop velcro style material we use for most pedal board decks is a great product that doesn’t frizz or loose grip. However, if it gets dirty, you can blow it off with compressed air, or use a handhelp vacuum. If you are mounting components with screws, make sure you don’t over tighten the screws; this could lead to damaging the materials or striping out the hole.

Shipping and Build Time Information
For custom shop orders, we have a 2-3 week turnaround (times vary depending on the season). All products shipped have insurance of the value of the product listed on the invoice. (Minus tax if applicable) Any damages that occur during shipment will need to be documented and photographs taken immediately of the damaged area(s) per freight carriers criteria.  Standard Line product orders typically require 1-2 week turnaround times.

Orders over $100 will receive shipping insurance by default. All orders REQUIRE a recipient signature by an adult from the courier.

PO Box Customers: If shipping via USPS Priority Mail please enter your shipping address where you receive mail. If you receive your mail at a PO box please use that as your shipping address for Priority Mail shipments only

Customers are responsible for payment of customs duties, taxes and custom brokerage fees.

Pricing, descriptions and availability may vary and are subject to change without notice. Pricing will never increase on an order after it has been accepted.

Zemaitis Guitars

Shipping & Delivery

Zemaitis Guitar utilizes multiple order shipping methods. In house, we ship anywhere in the United States, including the U.S. Territory of Puerto Rico. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via different shipping providers. To track your order at anytime, you’ll be able to use your Tracking number. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) Ground Shipping: (1-6 business days) 2 Day Shipping: (1-2 business days) Next Day Air: (1 business day) P.O. BOX/APO FPO ADDRESSES: Unfortunately, Zemaitis Guitar will not deliver to a P.O. Box, APO or FPO address but they may be used as a billing address if need be. PLEASE NOTE: Zemaitis Guitar does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Los Angeles, California. We try to be as green as possible.

Returns & Replacements

Zemaitis Guitar offers a 30 day return from the date of purchase on all products ordered from ZemaitisGuitar.com. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. To get a return authorization number, please contact Zemaitis Guitar Customer Service by using our automated RMA system, Refunds will be issued in the form of original payment.

Contacting Zemaitis

Zemaitis Guitar can be contacted by using our CONTACT US page, By Phone: 1-844-936-2484, or by Writing: 1476 Del Norte Dr. Corona CA. 92879

Warranty

Zemaitis Guitar offers a limited warranty of defects in materials and workmanship for a period of one (1) year after original purchase from an authorized Zemaitis Guitar dealer.